Free 30-day stuck order audit

Free Shopify + ShipStation stuck order audit.

Start with a free 30-day audit from Shopify orders, ShipStation exports, and screenshots. StuckOrders finds paid Shopify orders missing in ShipStation, Awaiting Shipment cutoff risks, fulfillment not syncing back to Shopify, owner gaps, and next actions your team can work from.

AuditedPaid Shopify orders, ShipStation orders and shipments, stuck Awaiting Shipment rows, fulfillment sync-back gaps, return holds, SKU blockers, receiving issues, and open claims.
SendLast-30-day Shopify export, matching ShipStation export, and any receiving, returns, damage, claim, or exception CSV you already use. Screenshots work for a first pass.
Get backCounts by exception type, concrete examples with age and source evidence, owner-gap notes, and a narrow pilot recommendation.
Start free stuck-order audit Audit details
Shopify orders missing in ShipStation Awaiting Shipment cutoff risks Fulfillment sync-back gaps Sync checklist Sample audit

Exact answer: what is a stuck order audit?

A stuck order is any order that should have a clear next action but is not moving: a paid Shopify order missing in ShipStation, an order aging past cutoff, a shipped order not syncing back to Shopify, a return hold, a SKU blocker, a receiving short, or a claim without an owner. A stuck order audit compares the last 30 days of Shopify orders, ShipStation orders and shipments, and operational CSVs to find those gaps. You get a prioritized list with source evidence, owner gaps, and the next action for each order. See the sample audit output or request the audit.

No passwords to startBegin with exports, screenshots, and redacted CSVs.
Missing-order proofCompare paid Shopify orders against ShipStation rows and shipments.
Clear outputGet the stuck-order list, evidence, owner gaps, and next actions.

Where the queue gets lost.

If your team starts the day by checking Shopify, ShipStation, Slack, and a spreadsheet, nobody owns the gaps.

Aging ordersPaid orders sit for two days before anyone notices.
Sync gapsShopify says fulfilled. ShipStation says no label. Nobody knows which is right.
Blocked SKUsA SKU issue blocks an order and the follow-up dies in a Slack thread.
Your "exception tracker" is a spreadsheet tab named FIX THESE.
The morning starts with checking three systems instead of clearing one queue.
Recovery path One morning queue you clear by 9am. Every item leaves with an owner, an age, and a next action.

Keep Shopify. Keep ShipStation. Get one owned queue for everything that's stuck.

Three steps from connected to clearing the queue. No migration, no rip-and-replace.

1

Connect read-only

Shopify + ShipStation OAuth, then drop in CSVs for receiving, returns, and claims. Save a mapping per customer once and reuse it.

~10 minutes
2

StuckOrders detects

Rules catch aging orders, sync mismatches, SKU blockers, return holds, short receipts, and unowned claims. Every exception keeps its source evidence.

Always watching
3

Your team clears the queue

Assign owners, set status, snooze, attach evidence, and export claims packets. Slack digest every morning; cutoff alerts when something's about to miss.

Cleared by 9am

The seven exceptions that quietly cost you orders.

Every one of these falls between Shopify and ShipStation today. StuckOrders detects each, gives it an owner and an age, and keeps the source evidence.

Exception map Seven failure points, one operating queue.
  1. 01

    Orders aging past the ship-by cutoff

    A paid order sits unshipped past its cutoff and nothing fires until the customer emails. StuckOrders clocks the age of every unshipped order and flags the ones about to miss.

  2. 02

    Paid orders missing in ShipStation

    Shopify took the money but the order never synced to ShipStation, so it's invisible on the floor. StuckOrders compares both systems and surfaces the gap with the order to re-push.

    Sync gap
  3. 03

    Return holds nobody has decided

    A return lands and waits for someone to choose refund or restock. StuckOrders turns each undecided return into an owned item with an age, so it stops sitting for days.

    Decision hold
  4. 04

    SKU blockers halting fulfillment

    An oversold or missing SKU quietly blocks an order and the follow-up dies in a Slack thread. StuckOrders ties the blocker to the order and the owner who can clear it.

    Inventory block
  5. 05

    Short or damaged receipts

    A PO arrives short or damaged and the discrepancy lives in a spreadsheet. StuckOrders captures the shortfall as a claim-ready exception with its receiving evidence attached.

    Receiving issue
  6. 06

    Unowned vendor and carrier claims

    Claims worth real money go unfiled because no one owns them. StuckOrders assigns each claim an owner and a next action, and exports a claims packet when you're ready to file.

    Claim risk
  7. 07

    Fulfillments not synced back to Shopify

    ShipStation says shipped but Shopify still shows unfulfilled, so the customer never gets tracking. StuckOrders catches the mismatch before it becomes a "where's my order?" ticket.

    Tracking gap

Works with what you already run

Shopify ShipStation Slack CSV / Spreadsheets Stripe (billing)

Data ingestion is read-only. Your stores stay the source of truth.

Not another system to migrate to.

StuckOrders isn't a WMS, ERP, or OMS. It's the exception queue between the tools you already run. What you're really replacing: the spreadsheet tab named "FIX THESE," the Slack thread where follow-ups die, and ShipStation reports that can't see Shopify. You keep your stack; orders stop falling between the cracks.

WMS ERP OMS Help desk
If an exception existed, you can prove who owned it and how it got resolved. Every change is audit-logged.

See how StuckOrders compares to a spreadsheet, ShipStation reports, and a WMS ->

Pick the stuck-order problem you are solving.

Start with the free audit or sample audit output. If the issue is a sync gap, use the Shopify orders missing in ShipStation workflow and the Shopify ShipStation sync checklist.

Sample audit output

Preview the 30-day exception packet.

See the counts, aging queue, evidence notes, and pilot scope before you connect anything live.

View the sample report ->
Free 30-day stuck-order auditSee what got stuck last month before connecting anything live.
Start here
Client-segmented exception queuesKeep many Shopify clients separated while the floor works one queue.
3PL teams
CSV exception trackerTurn receiving, returns, damage, claim, and inbound ETA CSVs into owned work.
CSV workflows
Shopify orders missing in ShipStationTroubleshoot paid Shopify orders that never appear in the shipping queue.
Missing orders
ShipStation Awaiting Shipment ordersFind orders aging past carrier cutoff before they become customer escalations.
Cutoff risk
ShipStation fulfillment not syncing to ShopifyCatch shipped orders where Shopify still lacks fulfillment or tracking.
Sync-back gaps
Shopify ShipStation sync issuesDiagnose imports, writeback gaps, channel rules, and ownership breaks.
Sync issues
Shopify ShipStation sync checklistWork through paid orders missing in ShipStation and shipments missing in Shopify.
Sync gaps
No-risk first step

Start with a free 30-day stuck-order audit.

Send us your Shopify and ShipStation exports (or screenshots of the spreadsheet you're fighting). We'll show you every exception from the last 30 days: what got stuck, how long it sat, and what it cost you before you connect anything.

No connection required to start. We reply with the safest way to send sanitized exports or screenshots.

We'll only use your details for the audit. See our Privacy Policy.

Request received.

Expect a follow-up at the work email you submitted within one business day to start your audit.

Transparent, monthly, no surprises.

Pick by where you are today. Move up when client count or rules demand it.

Founding-customer pricing: lock today's rate for the life of your account
Starter
$400/ mo
One-time setup from $1,000, waived if your data's clean
One warehouse, the essentials to stop losing orders.
Start free audit
  • One warehouse
  • Shopify + ShipStation + CSV upload
  • Slack daily digest
Most teams
Operations
$950/ mo
One-time setup from $1,000, waived if your data's clean
The full owned queue: owners, audit trail, claims exports.
Start free audit
  • Everything in Starter, plus
  • Detection rules
  • Owners & assignments
  • Full audit log
  • Claims export
  • Multiple users
3PL
$1,750/ mo
One-time setup from $1,500, waived if your data's clean
Run many clients without mixing up their exceptions.
Start free audit
  • Everything in Operations, plus
  • Client segmentation
  • Multiple CSV mappings per client
  • SLA tracking
  • Priority support
Start with the free 30-day audit, then a 30-day pilot with a weekly ROI recap. No auto-renew, cancel anytime. One-time onboarding ($1,000 to $5,000) applies only when CSV mapping or historical import needs cleanup.

The skeptical questions, answered.

What is a stuck order?
A stuck order is an order that should have a next action but is not moving. In Shopify + ShipStation teams, that usually means a paid Shopify order missing in ShipStation, a shipment that did not sync back to Shopify, an order past cutoff, a SKU blocker, a return hold, a receiving short, or a claim with no owner.
Do we have to leave ShipStation or Shopify?
No. StuckOrders connects read-only and watches the tools you already run. Your stores stay the source of truth; we just surface what's stuck between them.
Is this a WMS?
No, and on purpose. A WMS replaces how you run the floor and takes months to migrate to. StuckOrders is the exception queue between your existing tools. It doesn't own your inventory, pick paths, or labels. You keep your stack and stop losing orders in the gaps.
How long does setup take?
Connect in minutes via OAuth. A non-technical operator can map a CSV in under 10 minutes, and the mapping is saved per customer so you only do it once.
What does the pilot look like?
30 days: read-only setup, one saved CSV mapping, the Slack digest live, and a weekly ROI recap. At the end we sit down for a conversion call with no auto-renew surprises.
Who sees our data?
We connect read-only and ask for the narrowest scopes that work: Shopify read_orders and read_fulfillments only, a read-only ShipStation API key, and a Slack incoming webhook for digests. We can't edit, cancel, or ship anything in your stores. Credentials live in an encrypted vault, access is role-based (admin / manager / operator / viewer), every change is in the audit log, and you can request export and deletion at any time.
We're a 3PL with many clients. Does this work?
Yes. The 3PL plan adds client segmentation and per-client CSV mappings, so each client's exceptions stay separate, owned, and SLA-tracked.

Start with a queue instead of a hunt.

Start free audit See sample audit output