Find the Shopify and ShipStation orders that got stuck last month.
Start with a backward-looking audit before you connect anything. StuckOrders reviews exports from Shopify, ShipStation, and operational CSVs to show what fell through the cracks, how long it sat, and what a live exception queue would have assigned.
What we need
You do not need to share live credentials to start. The audit can begin from Shopify order exports, ShipStation exports, screenshots, or the same CSVs your team already uses for receiving, returns, and claims.
- Shopify paid and unfulfilled orders from the last 30 days.
- ShipStation orders and shipments from the same window.
- Any receiving, return, damage, or claim CSV your team already maintains.
- Optional notes on cutoff windows, carriers, and who owns exceptions today.
Before sending files, redact customer names, addresses, emails, phone numbers, employee names where needed, and full tracking numbers unless they are essential. Order numbers, dates, statuses, SKUs, quantities, masked tracking identifiers, source file names, and redacted notes are usually enough. See the Privacy Policy for how audit-request details are handled.
What the free audit includes
What you send
- Sanitized Shopify order export for the last 30 days.
- ShipStation order or shipment export for the same window.
- Optional spreadsheet, CSV, or redacted screenshots showing exceptions your team already tracks.
What you get back
- Counts by exception type, with the source files used for each pattern.
- Three to five concrete examples with age, owner gap, and next action.
- A recommendation: no pilot, later follow-up, read-only pilot, or paid conversation.
What we will not claim
- No live monitoring claim from static exports.
- No guaranteed savings number or hidden automation promise.
- No WMS, ERP, OMS, accounting, or help desk replacement pitch.
If the files do not prove a pattern, we mark it as unverified discovery instead of counting it as a confirmed exception.
What the audit catches
The audit looks for the same seven exception types StuckOrders tracks in production: orders aging past cutoff, paid Shopify orders missing in ShipStation, return holds awaiting refund or restock, SKU blockers, short or damaged receipts, unowned vendor and carrier claims, and fulfillments not synced back to Shopify.
If the main issue is Shopify-to-ShipStation sync, the sync checklist shows the exact failure modes we look for. If most exceptions live in spreadsheets, the CSV exception tracker page explains how uploaded reports become queue items.
Why start with an audit?
It keeps the first step concrete. Instead of guessing whether a new tool is worth it, you see the actual stuck-order pattern from your own data. If the count is low, you keep your current workflow. If the same exception repeats, the pilot starts with a narrow queue and a measurable before-and-after baseline.
Want to see the format before sending anything? Open the sample 30-day stuck-order audit report for a sanitized example of the counts, queue rows, evidence, and pilot scope.
What happens after you request it?
- We reply with the safest next step.You get a direct response with the easiest way to send sanitized exports, screenshots, or examples.
- You send only the evidence needed.No live Shopify or ShipStation connection is required for the first review.
- We map the stuck-order patterns.The output shows what a real exception queue would have caught, assigned, or escalated.
Get the 30-day stuck-order audit
No connection required to start. Send sanitized exports or screenshots and we will map the exception queue from real data.
Start the free audit